CORONAVIRUS (COVID-19)

Support for you and your clients

We know it’s a difficult time for us all as we face uncertainty around the outbreak of the coronavirus and the disruption it’s causing to our daily lives. We are committed as ever to helping people plan for a secure financial future and all the actions we are taking now are to ensure we can support both you and your clients during this difficult period.

Latest servicing update

To support you and your clients through these challenging times we have a firmly established process in place enabling our customer service colleagues to work remotely. Our phone lines are open to support you and your clients, and all of our processes are fully operational. Please use our online services wherever possible to help us keep our phone service free for our most vulnerable customers.

Online services

CORONAVIRUS JOB RETENTION SCHEME

See guidance from the Department for Work and Pensions on the Coronavirus Job Retention Scheme, including the latest information on employer contributions and what this means for your clients.

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CORONAVIRUS AND DVM STATUS

Read our latest market news and how our Dynamic Volatility Management process is handling equity exposure for our Retirement Portfolio Funds.  

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Impact on funds

Read our updates on the suspension of property funds, how our PIAs have been affected by the market volatility, and what economists see as the key issues.

CORONAVIRUS INVESTMENT MARKETS UPDATE

We analyse the impact and market fallout from COVID -19 and compare previous stock market crises. Find out more from Senior Investment Specialist, Scott Brooks.

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PROTECT CLIENTS FROM PENSION SCAMS

Coronovirus is providing another opportunity for pension related fraud. Help your clients identify the warning signs of a scam.

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UNDERWRITING CHANGES

To ensure we can continue to provide cover to as many of your clients as possible, we’ve made some temporary changes to our underwriting philosophy.

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NHS ADVICE

Read the latest health and safety guidance from the NHS.

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HEALTH AND WELLBEING ADVICE

It’s important to ensure you and your clients are protecting health and wellbeing throughout these challenging times. 

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FREQUENTLY ASKED PROTECTION QUESTIONS

Helping to provide you and your clients clarity on protection related topics throughout this period of uncertainty.

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Government Advice

Keep up to date with the most recent Government advice and guidance.

Stay informed