Support for you and your clients

Coronavirus (Covid-19)

SERVICE UPDATE

To support you and your clients through these challenging times we have a firmly established process in place enabling our customer service colleagues to work remotely. Our phone lines are open to support you and your clients, and all of our processes are fully operational. Please use our online services wherever possible to help us keep our phone service free for our most vulnerable customers.

We are as committed as ever to helping people plan for a secure financial future. We continue to support both you and your clients throughout the impact of coronavirus and the changes that have resulted on our daily lives.

LET'S TAKE ON THE FUTURE TOGETHER

 As we all continue to adapt to the impact of Coronavirus on our daily lives and on the UK Economy, Jackie Leiper discusses how Scottish Widows can help you face these challenges.

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SUPPORT FOR YOU AND YOUR CLIENTS

The need for support has never been greater. Our continuing commitment provides you with all the tools you need to identify business opportunities with this dedicated Covid-19 Adviser hub, support for remote working, CPD learning and Covid-19 client support.

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How we can help online

One of the changes we have seen through Covid-19 has been an increased demand from advisers to work online. We are well positioned to meet this need with strong online propositions, giving you and your clients the benefit that key new business and servicing requests can be submitted online without the need for your client’s wet signatures.

How we can help

THE EXPERT SERIES

Our new Expert Series includes topical webinars, vodcasts and podcasts to help you navigate the changing market, both now and in the future.

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PENSIONS FREEDOMS FIVE YEARS ON – DRAWDOWN IN THE TIME OF CORONA

We consider some potential impacts of the coronavirus crisis in light of retirement income data from the first five years of pension freedoms.

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MENTAL HEALTH AND FINANCIAL PROTECTION

We consider mental health implications for financial protection and how we can learn from this to improve the application process.

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Retirement Report

Our research shows 21% of people have had worries about their pension due to coronavirus.

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CORONAVIRUS JOB RETENTION SCHEME

See guidance from the Department for Work and Pensions on the Coronavirus Job Retention Scheme, including the latest information on employer contributions and what this means for your clients.

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Impact on funds

Read our updates on the suspension of property funds, how our PIAs have been affected by the market volatility, and what economists see as the key issues.

FREQUENTLY ASKED PROTECTION QUESTIONS

Helping to provide you and your clients clarity on protection related topics throughout this period of uncertainty.

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PROTECT CLIENTS FROM PENSION SCAMS

Coronavirus is providing another opportunity for pension related fraud. Help your clients identify the warning signs of a scam.

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PROTECTION UNDERWRITING CHANGES

To ensure we can continue to provide cover to as many of your clients as possible, we’ve made some temporary changes to our underwriting philosophy.

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NHS ADVICE

Read the latest health and safety guidance from the NHS.

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HEALTH AND WELLBEING ADVICE

It’s important to ensure you and your clients are protecting health and wellbeing throughout these challenging times. 

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Government Advice

Keep up to date with the most recent Government advice and guidance.

Stay informed