Customer complaints

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of requests from customers than normal.  This means we are only able to respond to our customers who are in the most vulnerable situations at the current time.

If this applies to you we’ll try to respond to you as soon as we can.  If this isn’t the case, it will take us considerably longer than normal.

Please use this form if you would like to complain about any of our products or services. If you are an existing customer and have a query about your policy or account please use the general enquiry form, this will ensure that your query is dealt with more quickly.

(i.e. what are your expectations for resolving the complaint?).


Our Data Privacy Notice

Your Data Protection is very important to us, and it is important that you understand how the personal information you give us will be used. Therefore, we strongly advise that you read our privacy notice, which you can find at or you can ask us for a copy.