General enquiry

These are challenging times and, in line with Government guidance on coronavirus (Covid-19), some of our offices may be closed. This may mean there will be a delay in responding to your enquiry. We’d like to reassure you that we will be in touch with you as soon as possible and ask that you use our online services wherever possible to help us keep our telephone service free for our most vulnerable customers.

This form is for general enquiries from existing Scottish Widows customers. We also have dedicated forms for specific purposes:

Health (illness) claim form
Bereavement claim form
Take cash from a pension form
Change of address form
How would you like to hear from us?

So we can accurately update your details, we need you to give us the information marked with *.

Please complete all fields unless they are marked 'optional'.

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Please let us know your policy/account number or National Insurance number, as well as your date of birth. This will help speed up your enquiry.


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Our Data Privacy Notice

Your Data Protection is very important to us, and it is important that you understand how the personal information you give us will be used. Therefore, we strongly advise that you read our privacy and cookie policies.