Contact us
Get in touch with people who can help
Pensions and retirement
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Retirement Account team – for new business and servicing queries
Retirement Account team - for new business and servicing queries Telephone
Email
Opening hours
9am to 5pm Monday to Friday.
Excludes UK bank holidays.Post
Scottish Widows,
Retirement Account,
SWINDON,
SN80 1AAOnline
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Annuities team - for new business and servicing queries
Annuities team - for new business and servicing queries Telephone
New business - 0345 845 0099
Servicing - 0345 757 3494
Email
Opening hours
9am to 5pm Monday to Friday.
Excludes UK bank holidays.Post
Scottish Widows,
Annuities,
SWINDON,
SN80 1AA -
New business
Individual applications and top-up illustration requests
Individual applications and top-up illustration requests Post
Scottish Widows,
New Business Processing,
SWINDON,
SN80 1AATelephone
Email
Online
Transfer-in applications
Transfer-in applications Post
Scottish Widows,
Transfer,
SWINDON,
SW801AATelephone
Email
Commission Support Department
Commission Support Department Telephone
Email
Existing business and incrementsScottish Widows
Existing business Scottish Widows Telephone
Email
Post
Scottish Widows,
Mail Processing Centre,
SWINDON,
SN80 1AA
Clerical Medical
Existing business - Clerical Medical Telephone
Email
Post
Clerical Medical,
PO Box 5043,
SWINDON,
SN4 4SJ -
New Customers
To see how a pension with Scottish Widows could benefit your client and their employees, and to get a quote, please complete our online form.
Existing customers
If you have a question about an existing scheme, please email or call our dedicated Pension Support team.
Workplace Savings Existing Customers Product
Telephone
Email
Mail address
Product
Group Personal Pension
Telephone
0345 850 1060
(Mon–Fri 9–5)Email
Mail address
Scottish Widows,
Workplace Pensions,
SWINDON,
SN80 1AAProduct
Group Self Invested Personal Pension
Telephone
0800 032 1260
(Mon–Fri 8–6)Email
Mail address
Scottish Widows,
Workplace Savings,
SWINDON,
SN80 1AAProduct
Master Trust
Telephone
0800 032 1260
(Mon–Fri 8–6)Email
Mail address
Scottish Widows,
Workplace Savings,
SWINDON,
SN80 1AAProduct
Occupational Money Purchase plan
Telephone
0800 917 9907
(Mon–Fri 8–6)Email
Mail address
Product
Trustee Buyout Plan
Telephone
0800 917 9907
(Mon–Fri 9–5)Email
Please contact your Relationship Manager
Mail address
Product
Group Stakeholder Pension
Telephone
0345 850 1060
(Mon–Fri 9–5)Email
Mail address
Scottish Widows,
Workplace Pensions,
SWINDON,
SN80 1AAProduct
Stocks and Shares ISA General Investment Accounts
Telephone
0800 032 1260
(Mon–Fri 9–5)Email
Mail address
Scottish Widows,
Workplace Savings,
SWINDON,
SN80 1AAProduct
Institutional Investment Bond
Telephone
0345 755 6557
(Mon–Fri 9–5)Email
Mail address
Scottish Widows,
PO Box 5043,
SWINDON,
SN4 4SJProduct
Investment Only (Corporate Investment Plan)
Telephone
0800 030 4428
(Mon–Fri 9–5)Email
Please contact your Relationship Manager
Mail address
Platform
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For plan numbers that start with EM
For plan numbers that start with EM Platform live chat
Contact our service team directly through our live chat facility. We can share screens to show you where to find information and resolve issues quickly. Simply log into the platform and type your question into the live chat pop-up.
Telephone
Email
Opening hours
8.30am to 5.00pm Monday to Friday.
Post
Scottish Widows Platform,
PO Box 24065,
1 Tanfield,
Edinburgh,
EH3 1EY
Investments
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Scottish Widows Existing business and increments
Scottish Widows Existing business and increments Telephone
Post
Scottish Widows,
PO Box 5043,
SWINDON,
SN4 4SJ
Clerical Medical Existing business and increments
Clerical Medical Existing business and increments Telephone
Post
Clerical Medical,
PO Box 5043,
SWINDON,
SN4 4SJ
Commission Support Department
Commission Support Department Telephone
Email
Investment Bond for policies starting with BNSC/BNWC/BNRC/BRWC
Scottish Widows Existing business and increments Telephone
0345 788 3333 (for policy information only).
Post
Scottish Widows,
PO Box 5043,
SWINDON,
SN4 4SJ -
Existing business and increments - All other Scottish Widows ISAs, OEICs and Unit trusts
Scottish Widows Unit Trust Managers - SWUTM
Scottish Widows Unit Trust Managers - SWUTM Post
Scottish Widows,
Bereavement Team,
SWINDON,
SN80 1AATelephone
HBOS Investment Fund Managers Ltd - HIFML
HBOS Investment Fund Managers Ltd - HIFML Post
HBOS Investment Fund Managers Ltd,
PO Box 5044,
SWINDON,
SN4 4SLTelephone
Protection
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New and Existing Business
New and Existing Business Telephone
0345 030 6572 - Option 1 (Case Manager Team)
Email
Opening hours
For New and Existing Business: 9.00am to 5.00pm Monday to Friday. Excludes UK Bank Holidays.
Speak to a business Development Account Manager
Speak to a business Development Account Manager Email
Find your answer on our site
See information on how to start working with us – agency set up, registering for online services and how to quote and apply.
Claims
Claims Telephone
0345 601 4179 - Life, Pension and Annuities Bereaved
0345 601 4839 - For Critical Illness, Terminal Illness, Children's Critical Illness, Child Death, Premium Protection, Income Protection, and/or Essential Earnings Cover
Email
mailbox.estates@scottishwidows.co.uk - Life, Pension and Annuities Bereaved
HealthClaimsAdmin@ScottishWidows.co.uk - For Critical Illness, Terminal Illness, Children's Critical Illness, Child Death, Premium Protection, Income Protection, and/or Essential Earnings Cover
Opening hours
9.00am to 5.00pm Monday to Friday. Excludes UK Bank Holidays.
Underwriting
Underwriting Telephone
0345 030 6572 - Option 2 (Underwriting team)
Find your answers on our site
Visit our underwriting evidence requirements, medical and financial limits and FAQs.
Log in to use our Underwriting decision tool.
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Protection for life Post
Scottish Widows,
Protection,
SWINDON,
SN80 1AATelephone
Queries - +44 (0) 800 032 0947
Opening hours
9.00am to 5.00pm Monday to Friday
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Legacy Protection Plans (taken out before 2006) Post
Scottish Widows,
Protection,
SWINDON,
SN80 1AATelephone
Queries - +44 (0) 345 716 6777
Opening hours
9.00am to 5.00pm Monday to Friday
Scottish Widows Bank
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Existing mortgage and lifetime mortgage customers
Existing mortgage and lifetime mortgage customers Telephone
- For new mortgage enquiries, further borrowing and product transfers: 0345 845 0110
- For commission enquiries and password resets: 0345 845 6789. Lines are open 9am - 5pm Monday to Friday (Wednesday from 10am).
- For Savings enquiries: 0345 845 0829
- For customer services: 0345 845 0829
Intermediary Support
More details on how we support intermediaries and how to get in touch
Post
Scottish Widows Bank,
The Green Building,
Kirkstall Road,
Leeds
LS78 1LB
General
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Our team provides a 24 hour service to accredited journalists, who can call or email us:
Media enquiries Telephone
Email
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For all web support queries (Except Scottish Widows Platform)
For all web support queries (Except Scottish Widows Platform) Telephone
Email
Online
Help and support
Frequently asked questions on registration, log in, eServices and UnipassFor product related queries including new quotes/illustrations please contact the relevant product area. For all other Adviser site enquiries, listed below, contact web support.
Registration queries
- Help in the registration process
- Adviserwise and Unipass
- Terms of business
- Look at our registration FAQs
Log in queries- User name and password questions
- Unipass/DC issues
- Locked out
- Look at our log in FAQs
Technical problems- Tool/calculator not working
- Unable to subscribe to newsletters
- Unable to do an illustration/application/share dealing etc.
- Error page appears
General website queries- I cannot find a page on the site
- How do I retrieve my illustration/application?
- I cannot find a piece of literature on the site
Literature order queries- Help ordering literature
Online Services and 3rd party queries- Back office set up
- Portal queries
- Contract enquiry
- Look at our Online Services FAQs
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General enquiries Telephone
For general enquiries or to have your call transferred to specific department, please call us on 0131 655 6000
Post
Scottish Widows,
General Enquiries,
SWINDON,
SN80 1AA