Contact us
Get in touch with people who can help
Pensions and retirement
Scottish Widows Platform
Scottish Widows Platform Pensions & Investments
Investments
Collective Investment Account & ISAs
Protection
Legacy Protection Plans (taken out before 2006)
Scottish Widows Bank
General enquiries
Non-product related enquiries
Need to make a complaint?
If there’s a problem, we’ll try and fix it as quickly as possible.
Pensions and retirement
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Retirement Account team – for new business and servicing queries Telephone 0800 096 4364 Email RetirementAccountCustomerService@scottishwidows.co.uk Opening hours 9am to 5pm Monday to Friday.
Excludes UK bank holidays.
Post Scottish Widows,
Retirement Account,
SWINDON,
SN80 1AAOnline Retirement Account Online Services -
Annuities team - for new business AND SERVICING queries Telephone New business - 0345 845 0099
Servicing - 0345 757 3494
Email Annuities@scottishwidows.co.uk Opening hours 9am to 5pm Monday to Friday.
Excludes UK bank holidays.
Post Scottish Widows,
Annuities,
SWINDON,
SN80 1AAPortals For portal support please contact your portal provider. -
New business
Individual applications and top-up illustration requests
Post Scottish Widows,
New Business Processing,
SWINDON,
SN80 1AATelephone 0345 769 7567 Email IPC.Aftersales@scottishwidows.co.uk Online Individual Retirement Online Services Transfer-in applications
Post Scottish Widows,
Transfer,
SWINDON,
SW801AATelephone Email tvas.mailbox@scottishwidows.co.uk Commission Support Department Telephone 0345 758 1638 Email AgencySupport@lloydsbanking.com Existing business and increments
Scottish Widows Telephone 0800 029 4315 Email IFAindividualpensions@scottishwidows.co.uk Post Scottish Widows,
Mail Processing Centre,
SWINDON,
SN80 1AAClerical Medical Telephone 0345 788 3333 Email cmig.policyholder@clericalmedical.co.uk Post Clerical Medical,
PO Box 5043,
SWINDON,
SN4 4SJ -
New Customers
To see how a pension with Scottish Widows could benefit your client and their employees, and to get a quote, please complete our online form.
Existing customers
If you have a question about an existing scheme, please email or call our dedicated Pension Support team.
Product Telephone Email Mail address Group Personal Pension 0345 850 1060
(Mon–Fri
9–5)WorkplacePensionsAdviser@scottishwidows.co.uk Scottish Widows, Workplace Pensions, SWINDON, SN80 1AA Group Self Invested Personal Pension 0800 032 1260
(Mon–Fri
8–6)workplacesavings@scottishwidows.co.uk Scottish Widows, Workplace Savings, SWINDON, SN80 1AA
Master Trust 0800 032 1260
(Mon–Fri
8–6)workplacesavings@scottishwidows.co.uk Scottish Widows, Workplace Savings, SWINDON, SN80 1AA
Occupational Money Purchase plan 0800 917 9907
(Mon–Fri
8–6)Trustee Buyout Plan 0800 917 9907
(Mon–Fri
9–5)Please contact your Relationship Manager Group Stakeholder Pension 0345 850 1060
(Mon–Fri
9–5)WorkplacePensionsAdviser@scottishwidows.co.uk Scottish Widows, Workplace Pensions, SWINDON, SN80 1AA Stocks and Shares ISA General Investment Accounts 0800 032 1260
(Mon–Fri
9–5)workplacesavings@scottishwidows.co.uk Scottish Widows, Workplace Savings, SWINDON, SN80 1AA
Institutional Investment Bond 0345 755 6557
(Mon–Fri
9–5)WorkplacePensionsCustomerService@scottishwidows.co.uk Scottish Widows, PO Box 5043, SWINDON, SN4 4SJ Investment Only (Corporate Investment Plan) 0800 030 4428
(Mon–Fri
9–5)Please contact your Relationship Manager
Platform
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For plan numbers that start with EM Platform live chat Contact our service team directly through our live chat facility. We can share screens to show you where to find information and resolve issues quickly. Simply log into the platform and type your question into the live chat pop-up. Telephone Email Opening hours 8.30am to 5.00pm Monday to Friday.
Post Scottish Widows Platform,
PO Box 24065,
1 Tanfield,
Edinburgh,
EH3 1EY
Investments
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Scottish Widows Existing business and increments Telephone 0345 716 6777 Post Scottish Widows,
PO Box 5043,
SWINDON,
SN4 4SJClerical Medical Existing business and increments Telephone Post Clerical Medical,
PO Box 5043,
SWINDON,
SN4 4SJCommission Support Department Telephone 0345 758 1638 Email AgencySupport@lloydsbanking.com Investment Bond for policies starting with BNSC/BNWC/BNRC/BRWC Telephone 0345 788 3333 (for policy information only). Post Scottish Widows,
PO Box 5043,
SWINDON,
SN4 4SJ -
Existing business and increments - All other Scottish Widows ISAs, OEICs and Unit trusts
Scottish Widows Unit Trust Managers - SWUTM Post Scottish Widows,
Bereavement Team,
SWINDON,
SN80 1AATelephone 0345 300 2244 HBOS Investment Fund Managers Ltd - HIFML Post HBOS Investment Fund Managers Ltd,
PO Box 5044,
SWINDON,
SN4 4SLTelephone 0345 366 1513
Protection
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New and Existing Business Telephone 0345 030 6572 - For our Case Management Team
Email protect@scottishwidows.co.uk Opening hours For New and Existing Business: 9.00am to 5.00pm Monday to Friday. Excludes UK Bank Holidays.
Speak to a business Development Account Manager Email protectsales@lloydsbanking.com Find your answer on our site See information on how to start working with us – agency set up, registering for online services and how to quote and apply.
Claims Telephone 0345 601 4179 - Life, Pension and Annuities Bereaved
0345 601 4839 - For Critical Illness, Terminal Illness, Children's Critical Illness, Child Death, Premium Protection, Income Protection, and/or Essential Earnings Cover
Email mailbox.estates@scottishwidows.co.uk - Life, Pension and Annuities Bereaved
HealthClaimsAdmin@ScottishWidows.co.uk - For Critical Illness, Terminal Illness, Children's Critical Illness, Child Death, Premium Protection, Income Protection, and/or Essential Earnings Cover
Opening hours 9.00am to 5.00pm Monday to Friday. Excludes UK Bank Holidays. Underwriting Telephone 0345 030 6240 Email protectuwpresales@scottishwidows.co.uk - For presales enquiries
Find your answers on our site Visit our underwriting evidence requirements, medical and financial limits and FAQs.
Log in to use our Underwriting decision tool.
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Protection For Life Post Scottish Widows,
Protection,
SWINDON,
SN80 1AATelephone Queries - +44 (0) 800 032 0947
Opening hours 9.00am to 5.00pm Monday to Friday -
Legacy Protection Plans (taken out before 2006) Post Scottish Widows,
Protection,
SWINDON,
SN80 1AATelephone Queries - +44 (0) 345 716 6777
Opening hours 9.00am to 5.00pm Monday to Friday
Scottish Widows Bank
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Existing mortgage and lifetime mortgage customers Telephone - For new mortgage enquiries, further borrowing and product transfers: 0345 845 0110
- For commission enquiries and password resets: 0345 845 6789. Lines are open 9am - 5pm Monday to Friday (Wednesday from 10am).
- For Savings enquiries: 0345 845 0829
- For customer services: 0345 845 0829
Intermediary Support More details on how we support intermediaries and how to get in touch Post Scottish Widows Bank,
The Green Building,
Kirkstall Road,
Leeds
LS78 1LB
General
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Our team provides a 24 hour service to accredited journalists, who can call or email us:
Media Enquiries Telephone +44 (0) 207 356 2374 Email pressoffice@scottishwidows.co.uk -
For all web support queries (Except Scottish Widows Platform) Telephone 03457 697888 Email websupport@scottishwidows.co.uk Online Help and support
Frequently asked questions on registration, log in, eServices and UnipassFor product related queries including new quotes/illustrations please contact the relevant product area. For all other Adviser site enquiries, listed below, contact web support.
Registration queries
- Help in the registration process
- Adviserwise and Unipass
- Terms of business
- Look at our registration FAQs
Log in queries- User name and password questions
- Unipass/DC issues
- Locked out
- Look at our log in FAQs
Technical problems- Tool/calculator not working
- Unable to subscribe to newsletters
- Unable to do an illustration/application/share dealing etc.
- Error page appears
General website queries- I cannot find a page on the site
- How do I retrieve my illustration/application?
- I cannot find a piece of literature on the site
Literature order queries- Help ordering literature
Online Services and 3rd party queries- Back office set up
- Portal queries
- Contract enquiry
- Look at our Online Services FAQs
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Telephone For general enquiries or to have your call transferred to specific department, please call us on 0131 655 6000 Post Scottish Widows,
General Enquiries,
SWINDON,
SN80 1AA