Charges and Valuation fees

Mortgage Charges

Our current mortgage charges are detailed on the Tariff of Charges (PDF, 63KB)

Mortgage charges are subject to revision. If we change any of our mortgage charges we'll advise the mortgage account holder(s) in writing, no less than 30 days before the changes take effect.


  • Mortgage Valuation (Level 1)

    This is a basic property valuation for our underwriting purposes only and may not result in a physical inspection of the property. We may ask a surveyor to carry out an internal inspection or Remote Valuation using property details, previous sale/valuation prices and local area knowledge without visiting the property. Or we may use an Automated Valuation (AVM), a combination of historical and market data to compare the property to others in the local area.

    A report will only be available if a surveyor visits the property. If a physical inspection takes place this will be based on a limited inspection and defects that could affect your client’s decision to buy may not be identified. It should not be relied on for their buying decision. There is not the option to choose the type of Level 1 valuation carried out. It is important the client is aware of the different valuation types and limitations of each.

    Survey and valuation (Level 2)

    This gives guidance on defects and other issues which could affect a decision to buy. We base our lending decisions on the valuation aspect only.

    What’s included


    Level 1

    Level 2

    Exterior inspection



    Inspection of concealed parts



    Evidence of major problems e.g. structural movement



    Evidence of major defects



    Roof covering

    Yes, from ground level only

    Yes. Pitched roofs from ground level and with

    Flat roofs if visible from within property and using a ladder up to 3m height

    Drain inspection/test


    Yes. Accessible drain covers are lifted


    Internal inspection



    Damp test

    Yes. Limited tests in accessible areas                                  

    Yes. Damp readings taken to accessible areas

    Carpets moved



    Furniture moved


    Yes. Heavy furniture not moved

    Roof space inspected


    Yes, where further investigations are required.
    Limited inspection using loft access point

    Sub-floor space inspected


    Yes. Limited inspection with reasonable access

    Doors/window operation checked


    Yes. Sample only, if not locked or painted shut

    Visual inspection of services, such as electrical equipment and central heating



    Testing of services, such as electrical equipment and central heating


    No. Taps will be operated individually, WCs flushed





    Identify construction



    Detailed analysis of construction



    Local issues e.g. mining



    Other factors e.g. legal matters



    Advice on urgency of repairs



    Valuation advice



    Insurance valuation

    No. Subject to lender requirements



    Property value not exceeding

    Level 1 valuation report

    Level 2 Survey and valuation





































































    Available on request


    Once we’ve instructed the surveyor to carry out a valuation report we’ll contact your client to arrange payment of any applicable fee before arranging a date to visit the property.

  • We’ll arrange a free property assessment for our use. We may instruct a surveyor to inspect the property, or use an automated valuation.

    The remortgage package is not available if there’s not currently a mortgage on the property. One of the applicants must have owned the property for at least six months prior to the application.

    • Under 80% LTV (including additional borrowing) we'll use the Halifax Price Index (HPI) valuation, no further valuation required.
    • Above 80% of indexed valuation:

    - For further advance applications (including combined product transfer/further advance applications), if the total loan (mortgage plus further advance)        exceeds more than 80% (subject to standard lending limits) of the indexed valuation a revaluation is required for the case to proceed.

    - If your client wishes to proceed and feels that the property value is higher and sufficient that the total lending will be within the maximum 85% limit,        they may provide an estimated property value. A revaluation will be required to support the estimated property value being used.

    - A revaluation fee of £100 will be charged and must be paid in advance by the client before a valuer can be instructed.

  • Some of the following FAQs relate to surveyor attended valuations only and will not apply where we use an Automated Valuation Model (AVM).

    General questions

    Do we lend on any property?

    No. We require experienced, RICS (Royal Institution of Chartered Surveyors) Qualified Surveyors to consider all the factors that may affect the suitability of a property for mortgage and whether or not it is readily saleable. Factors may include property construction, type, location, uses and environmental issues. Each case will be assessed on its own merits.

    Some property types such as houseboats, mobile homes and timeshares are specifically excluded.

    Do we lend on houses or flats/maisonettes made from precast reinforced concrete (PRC) that have been designated defective under the 1985 housing act?

    Generally not, unless the property has been repaired to a scheme that is approved by us. Flats/maisonettes which are designated defective PRC type are not acceptable.

    Do we lend on PRC properties that have been repaired but have no repair certificate?

    No. However, we will accept a ‘retrospective repair certificate’ confirming the repair has been undertaken to the standards laid down in the PRC Homes Repair Scheme or those accepted by us. The certificate must be in a format with the wording required by us and prepared by a suitably qualified, experienced professional.

    Do we lend on non-traditionally constructed properties?

    Yes, subject to inspection and design. Each case is considered on its own merits.

    How big does the property have to be for a mortgage?

    Our general policy is to consider every property on its individual merits. We do not impose any size restrictions and no property is rejected solely on the grounds of size. A property must however meet the minimum criteria of being habitable, readily saleable and structurally sound.

    The property is situated above a shop/commercial property, is it suitable for a mortgage?

    There are no specific restrictions although some commercial uses may have a detrimental effect on saleability and every case is viewed on its own merits. The following guidance may be helpful:

    • any residential security must have a suitable access, which must not be through a business premises.
    • caution must be exercised where the title of the residential property has been separated from a larger title that includes commercial activity, particularly when this has been done specifically for the purpose of the proposed mortgage. This can sometimes lead to an unusual residential property that may suit the proposed applicants but would be more difficult to sell on the open market. The residential security must meet the general principles regarding saleability.
    • the property must be self contained, with its own private facilities and separate services.

    Do we lend on high rise flats?

    Every case is viewed on its own merits, subject to construction and saleability. Certain types e.g. large panel systems (LPS) have specific requirements.

    Do we lend on properties with short leases?

    For leasehold properties to be acceptable, there must be a minimum of 70 years unexpired on the term of the lease at the time of the mortgage application.

    Do we lend on houses & flats with solar panels/photo voltaic cells?

    We will not usually lend on blocks of leasehold flats where photo voltaic cells have been fitted, but there are some exceptions. Houses with leased solar panels are acceptable for lending providing the agreed lease is acceptable to us. This will be confirmed through the conveyancer or by checking our approved list. The valuer must be satisfied that the photo voltaic cells or solar panels have no impact on the structural integrity of the property and will be taken in to account when assessing value and saleability.

    Scottish properties

    In Scotland would a flat above shops (commercial subject) be classed as suitable security for mortgage purposes?

    Yes, subject to inspection, each on its own merits and subjective assessment against lending criteria, comments and valuation.

    In Scotland would a timber/ metal clad house be acceptable?

    Yes, subject to inspection, each on its own merits and subjective assessment against lending criteria, comments and valuation.

    In Scotland is a retype on a new build or initial occupancy property permitted?


    In Scotland would a retype from a home report on a buy to let mortgage be permitted, if there is rental valuation on the original Generic Mortgage Valuation Report/ Home Report?

    No. Following changes introduced by the Royal Institution of Chartered Surveyors (Scotland) in early 2016, best practice advice is now that a rental valuation should not be provided in the Generic Mortgage Valuation Report attached to the Home Report.

    Do we lend on Scottish Islands?

    Yes, in the main although this is subject to demand and saleability.

    Would a retype for refinancing or remortgage purposes be accepted in Scotland?


    Do we accept a retype from any Home Report?

    The Home Report must have been completed by an approved Firm on our Panel with the appropriate postcode authorisation. The report must have the correct property address and the inspection date must be no more than 12 weeks from the date of the original report. All will be subject to inspection, subjective assessment against lending criteria and suitability.

    Do we accept a retype from a privately commissioned valuation report (regardless of level) in Scotland?


    Valuation report surveys

    Can my clients appeal the Valuation?

    Yes, you can find information on the appeals process here (PDF, 556KB).

    How long does it take for the valuation inspection to be carried out?

    These are for guidance purposes only and depending on other factors such as property type and size they may vary. For a Level 1 Valuation it will take approximately 30-40 minutes. A Level 2 Survey and Valuation will take approximately 90 minutes to 2 hours.

    I have a query regarding the fee my client has paid

    Details of our valuation fees can be found in the survey costs tab above.

    Will the Surveyor need access to the property?

    If the valuation is a Level 1 Valuation, Level 2 Survey and Valuation then access will be required to the property and arrangements will be made directly with the occupier or agent.

    Do you offer level 3 Building Surveys?

    No. Your client can find a surveyor to complete this for them, we do not offer Building Surveys.

    Why are some instructions panelled?

    e.surv are our surveyor of choice and wherever possible, will carry out the valuation instruction. However where e.surv do not have coverage or to ensure we meet the needs of our customers, the instruction may be panelled to a member of e.surv's Valuation Panel who are administered by e.surv.

    Both e.surv and the valuation panel follow the same lender guidance provided by us and are audited on a regular basis.

    Why does my client need to sign the Terms of Engagement documentation you have sent them?

    Terms of Engagement are issued in order to reflect accurately the scope of the service to be provided so that customers are in a position to fully understand what service the firm is providing to them. As such, a report cannot be released to them until the Terms of Engagement have been read, signed and returned by the customer.

    Does my client need to provide the Surveyor with any paperwork when they visit the property?

    No, the surveyor will have all the information they need.

    Does my client need to be present?

    No, as long as there is a person over the age of 18 that can let the surveyor in. Alternatively the surveyor can collect the key from a neighbour or estate agent for example.

    Will the Surveyor need access to the loft?

    For Level 1 Valuation inspections access is generally not needed, although there may be occasions when the surveyor will want to have access to complete their investigations. Access will always be required for the Level 2 Survey.

    Is a copy of the Valuation Report sent to the Solicitor?

    e.surv surveyors are unable to release valuation reports directly to solicitors. If the customer requires a copy by post, fax or email then they must request it directly from e.surv. Please be aware that we cannot send reports to solicitors or any other third party at the customer's request. We can only issue the report directly to the customer.

    I need to discuss an existing case but I am not named on the application

    e.surv are only able to discuss valuation instructions with a customer named on the case. The named customer can authorise us to discuss the case with another party by calling and setting up a specific agreed security password.

    Does the Valuation Report contain an insurance or rebuild valuation figure?

    No, an insurance figure is generally not provided on the report. Customers can obtain an insurance figure independently by visiting the Association of British Insurers (ABI) website. The ABI website has a residential rebuilding cost calculator. The customer will be required to register with the website but can then log in and obtain a rebuilding/insurance figure for free.

    What kind of comparable research on properties is used by the Surveyor?

    Our reports are provided in accordance with the RICS Valuation – Professional Standards. When preparing reports, valuers compare evidence of recent sales in order to provide an opinion of value at a specific point in time. Ideally comparables include properties within the immediate locality offering similar accommodation and style to that of the subject property. However, comparable evidence need not be identical and it is sometimes the case that no direct comparable evidence is available.

    In such cases the valuer will use their experience to adjust for any variances in matters such as size, condition and specific location or geographical appeal. Valuers consider a wide range of comparable evidence and their research is thorough.

    Details of properties currently on the market and valuations provided by estate agents do not relate to realised sale values. Also estate agent marketing appraisals are prepared for a different purpose than mortgage valuation or survey reports. Such information cannot be considered in lieu of comparable sales evidence.

    My client has received an encrypted mail from e.surv, how do they open it?

    All emails containing sensitive and confidential information are sent using the Symantec secure email encryption service. The initial email will contain a link which takes the customer to the Symantec service so they can register as a new user, including creating their own password. Symantec is not compatible with mobile devices therefore a desktop or laptop computer will be required to open the email.

    Secure email guide (PDF, 541KB)

    Will my client be charged a fee if the valuation is cancelled?

    A fee is not charged if the surveyor does not either visit the property or accept the instruction.

    If the surveyor visits the property and finds it unsuitable they will complete a Level 1 Property Risk Assessment and confirm that they cannot give a valuation figure. They will point out that the property is unsuitable for lending and provide the reason. The valuation fee is payable in these circumstances.

    Will you report on the properties condition?

    Level 1 Valuations are based on a limited inspection of the property highlighting only those items that are deemed to have a material impact on value. It is prepared in order for us to make an assessment of our loan to the customer. It is not a survey of condition and is not designed to list individual property defects.

    Level 2 Survey and Valuations report on specific condition matters to the extent outlined in the individual Terms of Engagement.

    Why might my client need a specialist report

    Occasionally serious or potentially serious defects are found. The surveyor may not be able to provide a valuation without further investigation so a Specialist Report is requested. Serious defects warranting further investigation may include dry rot, structural movement, trees and drains but this is not an exhaustive list.

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