Supporting you with Consumer Duty

Consumer Duty is a new and higher standard of consumer protection that is being introduced by the Financial Conduct Authority (FCA). It aims to ensure that the finance industry as a whole has a clearer focus on customer outcomes and protecting customers from harm. 

Here you can access information to help you understand your obligations, as well as the product governance resources you need to assess fair value for each of our products.

Understanding Consumer Duty

Understanding Consumer Duty

Find out what Consumer Duty means for you and your clients in our short guide.

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Preparing for Consumer Duty

Preparing for Consumer Duty

Watch our ‘Preparing for Consumer Duty’ webinar which highlights the key challenges of how these new regulations could apply to advisers and what support we can provide you.  

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What does it really mean?

What does it really mean?

Read our Techtalk article ‘Consumer Duty – What does it really mean?’ This takes a detailed look at what the FCA’s new Consumer Duty means for both advisers and providers.  

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Fair Value Assessments

Our Fair Value Assessments have been completed for all our open products which covers protection, individual pensions, annuities and workplace pensions. 

They offer you a detailed review of our open products and explain how our product governance and pricing approach has been assessed to deliver fair value for your clients.

View how our products meet the needs of their target market and help deliver good customer outcomes. 

Scottish Widows Protect

Individual Pensions


Workplace Pensions