Consumer Duty

Keep up-to-date with Consumer Duty requirements, and find out what it means for you and your clients.

Client approach letters

Client approach letters

To support you with your Consumer Duty requirements, weā€™ve created a template approach letter, or email, for you to personalise and send to your clients who have Scottish Widows Protect policies.

Our sample approach letter is a great way to remind your clients of the added value benefits that come with their plans, such as GP services and Scottish Widows Care (RedArc and Macmillan Cancer Support Services).

Fair Value Statement

Fair Value Statement

All insurers must show that their products offer consumers fair value under product governance rules and distributors of our products must also complete their own assessments. To support you with this, our Scottish Widows Protect Fair Value Statement explains how our product governance and pricing approach has been assessed to deliver fair value to our customers.

Fair Value Statement (PDF, 167KB) opens in a new tab

Target Market

Target Market

We can confirm that all Protection products sold, including Scottish Widows Protect, are compliant with the Insurance Distribution Directive. To help you understand the intended market for Scottish Widows Protect, please read our target market document.

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Product Profile

Product Profile

For an overview of our personal and business protection menu plan features, benefits and limits please view our Product Profile.

Explore more (PDF, 99KB) opens in a new tab

How can we help

Better protection conversations

Better protection conversations

Scenarios, hints and tips to help introduce protection to your clients.

Client conversations (PDF, 4MB) Opens in new tab

Protection insight & analysis

Protection insight & analysis

Industry news, research and expert opinion.

Insight

Protection tools

Protection tools

Our useful tools and calculators can save you time and help you with your client conversations.

Useful tools