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Claims

Protection

2024 Claims report Our 2024 Claims Statistics Scottish Widows

Our 2024 Claims Report

Our new claims report showcases our client case studies and our 2024 claims statistics.

Read now (PDF, 2MB) (opens in a new tab)
Moving claims forward video

Our highlights film

Watch and share our short highlights film which includes our 2024 claims statistics and the differences having a critical illness policy can make.

Watch our highlights film
Image of Mark next to video title 'How Marks critical illness policy was life changing'

Mark's story

Mark explains how a Critical Illness policy changed his life after having a stroke aged 32.

Watch Mark's story
Image of Carla next to video title 'How having a critical illness policy supported Carla through her cancer diagnosis'

Carla's story

Carla who, diagnosed with breast cancer at the age of 35, found having the reassurance of a Critical Illness policy invaluable. 

Watch Carla's story
Image of Sarah next to video title 'How our simple claims process made a difference'

Sarah's story

Watch our film on how  our simple claims process made a difference to Sarah’s life.

Watch Sarah's story
Graphic of a percent symbol

Claims statistics

Find out more about our 2024 claims statistics and protection facts.

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Graphic of hands holding a person

Thomas' story

Cancer continues to be the biggest reason for our claims. Read our real life case study, where Thomas was diagnosed with Testicular Cancer aged 29 and how having Critical Illness Cover helped put his mind at ease during this worrying time.  

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Cross in a heart outline

Lindsay's story

Our short film shows how our partnership with RedArc supported Lindsay and her family at a difficult time without her making a claim.

Watch Lindsay's story

Large and experienced in-house claims team

Large and experienced in-house claims team

Our dedicated claims team are here to support your clients throughout the claim process. Read how our Claims Assessor Kevin supported on a critical illness claim for a child and the role he played as the client’s key contact.

Read now (PDF, 718KB) opens in a new tab

Scottish Widows Care

Scottish Widows Care

Financial payout isn't always enough, that's why we provide emotional and practical support to all protection clients.

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Underwriting

Underwriting

Explore our smart, efficient and flexible underwriting and how we support your clients.

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How to make a claim

How to make a claim

If you need to start a claim on behalf of your client, find out what you need to do.

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