Claims
Protection
Our 2025 Claims Report
Our new claims report provides the key statistics and practical language for adviser conversations.
Large and experienced in-house claims team
Our dedicated claims team are here to support your clients throughout the claim process. Read how our Claims Assessor Kevin supported on a critical illness claim for a child and the role he played as the client’s key contact.
Adviser Case Study
Read our adviser story which highlights the importance of service support and the value of added-value services at claim time.
Myth buster flyer
Conversation-ready phrases you can lift into client meetings. Built to help you set expectations early and reduce avoidable surprises later.
Lindsay's story
Our short film shows how our partnership with RedArc supported Lindsay and her family at a difficult time without her making a claim.
Mark's story
Mark explains how a Critical Illness policy changed his life after having a stroke aged 32.
Carla's story
Carla who, diagnosed with breast cancer at the age of 35, found having the reassurance of a Critical Illness policy invaluable.
Sarah's story
Watch our film on how our simple claims process made a difference to Sarah’s life.