Mortgages
New customers
New mortgages
Consumer Duty – Important information for Intermediaries
New FCA Consumer Duty rules and guidance sets out clear standards of consumer protection across Financial Services effective from 31 July 2023.
Find out more about expectations for mortgage intermediaries (PDF, 100KB) in relation to the Financial Conduct Authority's (FCA) Consumer Duty.
Please see guidance on Customers in Vulnerable Circumstances (PDF, 700KB)
The following Fair Value Statements have been created to ensure our distributors have all the necessary information they need to understand the value that the product is intended to provide a mortgage customer. This information is intended for intermediary use only, and should not be provided to customers.
Fair Value Statement - Product Transfer (PDF, 150KB)
Fair Value Statement - Further Advance (PDF, 150KB)