Online Services


Submit business and track all your cases online

Once registered, you can use our Online Mortgage Service to:

  • create Mortgage Illustrations
  • obtain a Decision in Principle (includes a soft credit search)
  • submit full applications (includes a full credit search)
  • complete a Product Transfer
  • track all your cases.

What type of business can I submit online?

Use our Online Mortgage Service to submit new business applications for house purchase or remortgage up to £3 million.

For further advances or to switch an existing customer to a new rate visit our Existing Customers page.

For existing customers who want to port their existing rate to a new property, or for borrowing over £3 million, call us on 0345 845 0110. Lines are open 8am to 6pm Monday to Friday (Wednesday from 10am).

What do I need to apply?

Our Online Mortgage Service User Guide includes a check list with all the information you’ll need to apply, and a step by step guide to help you get the most out of our Online Mortgage Service.

Our Online Mortgage Service Hints & Tips covers some of the most common issues and queries when keying an application.


Visit our support page where you can:

  • View our Intermediary Data Privacy Notice
  • View our Terms of Business for mortgage intermediaries
  • Download the Registration Form

Give your clients online access

  • To further improve the service we provide, we offer internet banking, which enables your clients to view their mortgage account online.

    Using our internet banking service your clients can:

    • check their mortgage balance
    • view details of recent transactions
    • make regular overpayments towards their mortgage (not available for fixed rate mortgages).

    If your client would like internet banking, please ensure you complete the internet banking question in Section A of the mortgage application form. Or, if your client is already a Scottish Widows Bank mortgage customer, complete our internet banking registration form (PDF) and send it back to us.

Need support?

Call us on 0345 845 0110

Lines are open 8am to 6pm Monday to Friday (from 10am Wednesdays).

How we can help

Look at mortgage opportunities

See how we can help you grow your mortgage business.

See opportunities

Get some support

See how we can support your business.

Find support

Mortgage tools

Our useful tools and calculators can save you time and help you with your client conversations.

Useful tools