Online services


To support you and your clients through these challenging times we have a firmly established process in place enabling our customer service colleagues to work remotely. Our phone lines are open to support you and your clients, and all of our processes are fully operational. Please use our online services wherever possible to help us keep our phone service free for our most vulnerable customers.

How we can help online
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Access our Online Services now

  • Create illustrations and make applications.
  • View policy information in real time.
  • Integrate back-office systems.

There are different ways to access our Online Services, and some steps you'll need to complete if you're not already registered. For guidance, please refer to Accessing our Online Services (PDF 2MB)


Already registered

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Not registered?

Register for an account

Start working online

Discover how our secure online client management services works better for you and how it can help you manage your clients. See how you can register for this through either Unipass, or your own user name and password, or gain agency registration.

How to register

Make new business easier

See how you can create, save and customise compliant industry standard illustrations online, create pre-populated applications, use common portals and other ways to make your work easier.

How to illustrate and apply

Manage your customers

How to review and manage your client’s portfolios with real time access to valuations and fund performance data. Plus, see how you carry out servicing transactions.

Review customers

Answers to your questions

If you have questions, first look at our FAQ about our services to see if you can find the answers you need.

Read our FAQs

Online services for our products

See how we can help you work better for us online with each of our product areas.

Retirement Account online service

Workplace Savings online services

Protection Services

Mortgage Services

Web support

If you need help with our online services get in touch with the relevant product area to get the support you need.