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Online services

Steps to take for a more efficient and effective service for your clients.

How to get access to secure online services

Follow our processes to set you or your agency up for easy secure services. All our online secure services comply with industry standard security protocols and the Data Protection Act.

  • Ways you can work with us

    Register with a Unipass Digital Certificate

    The easiest way to register is with a Unipass Digital Certificate. It's safe, secure and easy to use. You don't need any passwords - just one certificate gives you access to a multitude of financial service sites. It's free of charge to UK financial advisers and support staff, and there are other benefits too.

    • Go to www.unipass.co.uk and click on 'Apply now'.
    • Follow the simple online process.
    • Your new Unipass certificate is usually available within 1-2 working days.
    • Once you get your Unipass (or if you already have a Unipass certificate) you just need to login and answer a couple of security questions to access our Online Services.

    Need help? Read our Unipass FAQs

    Registering with user name and password

    Registering online is a four-step process, and in most cases can be completed with no need for written forms and signatures.

    • Provide regulatory details.
    • Input user details.
    • Create a unique security profile.
    • Finish.

    Register for username and password

    Need help? Read our Registration FAQs

    Information about Agency Registration

    Please note
    Agency Registration is available to Directly Authorised Financial Services Firms based in the UK Mainland. Firms writing business on behalf of a Network should contact their Network because a trading relationship is likely to have been established with Scottish Widows and Clerical Medical on your behalf.

    First to register from your firm?

    If you are the first registrant on behalf of your firm, you will be regarded as Firm Access Controller/Supervisor. In addition to the four steps above, you will be asked to complete a fifth step in order to determine access levels for yourself and subsequent registrants form your firm.

    Should you have any questions regarding this fifth step, please contact web support

    We take online access and data security seriously and will always notify the appropriate person when anyone from your firm requests access to Scottish Widows online services.

  • Benefits of Unipass

    • One online identity so you don't have to remember lots of different passwords and PINS.
    • Easy access to internet resources across the financial services industry.
    • The service is free and simple to use.
    • It's easy to apply.
    • When you register using your digital certificate you will have instant access to our e-Services.
    • Your identity is kept safe and secure.
    • Can now be used on tablets and mobile devices.


    A Unipass Digital Certificate gives you quick and easy access to our online services. You don't need any passwords - just one certificate gives you access to a multitude of financial service sites. It's free of charge to UK financial advisers and support staff, and there are other benefits too.

    How to get a Unipass certificate

    Go to www.unipass.co.uk and click on 'Apply now'.

    • Follow the simple online process.
    • Your new Unipass certificate is usually available within 1-2 working days.
    • Once you get your Unipass, you just need to login and answer a few security questions to access our Online Services.
    • Apply for Unipass

    Now you've registered with Unipass

    Registering for Scottish Widows online services using Unipass is easy. Just Register

    Link your new Unipass certificate to an existing username and password

    Just click log-in once you receive your Unipass certificate. Once you've done this you no longer need to use your Username and Password.

  • Access control and data security

    With increased regulatory scrutiny over data protection, it is vital that appropriate controls are put in place to govern the access to your customer data.

    To give you the confidence and certainty that the right degree of control is in place we have invested in supporting industry standard access control protocols provided through Unipass digital certificates.

    Whilst we do still support username and password logins, Unipass represents the quickest, easiest and crucially the most secure way to access our online services both on the Extranet and through 3rd party integrations.

    Be aware

    Scottish Widows can’t accept responsibility for any unauthorised use of your secure online credentials resulting from negligence on your part. You must notify Scottish Widows immediately if you become aware of, or suspect, any unauthorised use of the services or any breach of security.

    Sharing access credentials

    Your right to use the services is personal to you and you may not permit any other person to access the services using your username and password or your Unipass certificate. Please note, it is a condition of your use of the services that the credentials issues to you are kept secure and confidential at all times and are not revealed to any other person.

Benefits of registering

Registration is simple and easy to complete. When using Unipass there is no need for written forms and signatures. By registering with Scottish Widows you can access our online services, giving you the ability to:

  • access secure tools
  • create online illustrations which pre-populate application forms
  • online share dealing and fund switching
  • link to back offices and set up Electronic remuneration messaging
  • change client details
  • online services for new business and existing business
  • comprehensive policy reporting suite providing tailored client reports.

Before you register
Important information about Scottish Widows and Clerical Medical Agency Agreements

Scottish Widows and Clerical Medical are separate brands, and to take advantage of our full combined range of online services you'll need to make sure your agency is registered with both companies.

Information about Agency Registration

Agency Registration is available to Directly Authorised Financial Services Firms based in the UK Mainland. Firms writing business on behalf of a Network should contact their Network because a trading relationship is likely to have been established with Scottish Widows and Clerical Medical on your behalf.