Frequently Asked Questions
Our frequently asked questions and answers on the links below should help you. If you would like to speak to somebody please contact your account manager in the first instance, or visit our contact us section to find a list of useful telephone numbers and e-mail addresses.
Log In FAQs
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To obtain help with your Scottish Widows CID please contact the Web Support Team on 0345 769 7888 or email websupport@scottishwidows.co.uk
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Your password must comprise eight characters, including at least one number. The number cannot be at the beginning.
Better still, why not take the hassle out of having to remember multiple passwords and register via a Unipass digital certificate.
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To access the Scottish Widows Bank mortgage online services you need to register as a mortgage intermediary. Once you have registered you will receive a login and password to access the mortgage online services, this is different to your login credentials for online services.
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To access online services you need to register as a Financial Adviser. Once you have registered you will be able to access online services with either a Unipass Digital Certificate or user name and password, this is different to your mortgage online services login credentials.
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Your existing account does not yet have the functionality for the online tool you are trying to use.
To get immediate access, sign up for a Unipass digital certificate at www.unipass.co.uk
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Your right to use the services is personal to you and you may not permit any other person to access the services using your username or password/customer identification number (CID) or personal identification number (PIN). It is a condition of your use of the services that the credentials issued to you are kept secure and confidential at all times and are not revealed to any other person.
Scottish Widows can’t accept responsibility for any unauthorised use of your online service credentials resulting from negligence on your part. You must notify Scottish Widows immediately if you become aware of, or suspect, any unauthorised use of the services or any breach of security.
Registration FAQs
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If you are a Unipass user this is probably because your Unipass is currently linked to an expired account.
Please call web support on 0345 769 7888 or email websupport@scottishwidows.co.uk
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The system will automatically grant the first individual to register with their Unipass Access Controller status.
If this information has changed or is incorrect, please continue with the registration selecting that person and then call web support on 0345 769 7888 or email websupport@scottishwidows.co.uk
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Visit www.unipass.co.uk and follow the simple registration process.
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Visit www.unipass.co.uk and follow the simple registration process.
When you are in receipt of your Unipass digital certificate, simply log in to our site and we will overwrite your username and password with your digital certificate.
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ORIGO is a wholly owned subsidiary of Origo Services Ltd. Origo exists to bring together representatives from throughout the Financial Services sector to agree a uniform strategy that will facilitate the implementation of electronic commerce in our industry.
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The first registrant of a firm will automatically assume the role of access controller/supervisor.
You will be asked to determine firm data access levels for yourself and all subsequent registrants.
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The access controller/supervisor will be responsible for making sure future registrants from a firm are given appropriate access levels and responsible for notifying Scottish Widows of any changes to registrant details, for example when users leave or join a firm.
When future registrants request access to online services, the access controller/supervisor will be notified and in some cases authorisation will be required before their access is enabled.
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There are two levels of access available within online services. The access controller/supervisor holds the responsibility on behalf of your firm to decide which level is set.
Firm level access
- All users will be able to view all agency and policy data under your Firms FCA reference number.
- If you are a network member this will be your appointed representative firm reference number (AR FRN).
- If you are not a network member this will be the Principle FCA Firm Reference number (PA FRN).
- In the event new agencies are created or removed, user access will automatically update to reflect any changes.
User defined access
- You will be specifying that future registrants will not default to firm level access.
- All registrants will be required to specify an agency level and input agency numbers to which access will be associated. Future changes to their access will need to be requested and in some cases subject to authorisation from the access controller/supervisor.
- It is important that the correct access levels are specified at this stage as changes beyond this point could interrupt access to online services.
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During step 4 of the initial registration, you will now be asked to determine access levels for yourself and subsequent registrants as follows:
- the level to which users are able allocate firm agency codes for writing new business
- the level to which users will be able to view existing clients and policy data held under your Firms FCA reference number.
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If you are in any doubt as to whether you are entitled to fulfil this role, please contact the individual at your firm who holds responsibility for controlling access to data. The appropriate individual will be required to complete registration on behalf of your firm.
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Yes. The online accounts are held under the Financial Services Register Number so if that changes the old accounts will no longer work.
Register via Unipass to get a new digital certificate.
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Having registered, what services covering which products will be available to me? expandable section
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Scottish Widows and Clerical Medical are separate brands. Therefore to take advantage of our full combined range of services you'll need to make sure your agency is registered with both.
Please visit the agency set-up page, where setting up your agency with Clerical Medical terms of business via the Adviserwise registration service is fully explained.
Please note
Agency registration is available to directly authorised financial services firms based in the UK mainland. Firms writing business on behalf of a network should contact their network as a trading relationship is likely to have been established with Scottish Widows and Clerical Medical on your behalf.
Unipass digital certificate FAQs
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'Unipass' from ORIGO is a digital certificate for intermediaries. It is the industry standard certificate for online security, allowing intermediaries to have just one Unipass to access many participating providers' sites and portals.
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Unipass puts an end to all those different passwords and PINS that you have to manage and reduces the possibility of losing them or, worse still, leaving them around for someone else to use. What's more, with a Unipass you can rest assured that your identity is kept safe and secure, which is important when dealing with client information online.
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Yes. Unipass puts an end to all those different passwords and PINS that you have to manage and reduces the possibility of losing them or leaving them around for someone else to use. What's more, with a Unipass you can rest assured that your identity is kept safe and secure, which is important when dealing with client information online.
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Visit www.unipass.co.uk and follow the simple registration process. When you are in receipt of your Unipass digital certificate, simply log in to our site and we will overwrite your username and password with your digital certificate.
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Visit Unipass and follow the simple registration process.
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Read our Unipass guide:
How to register with Scottish Widows Extranet for the first time with Unipass (PDF, 1MB)
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There is no need for any additional software other than your normal Internet browser.
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Only a few minutes. Most applicants are able to collect their new Unipass within one working day.
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Unipass is valid for one year, starting from the day it is collected.
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You will be sent a reminder via email 30 days before your Unipass is due to expire, which will contain renewal instructions.
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You collect your new Unipass from www.unipass.co.uk in almost exactly the same way as you collected and installed your original.
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Yes. As long as it is only for your own use. Both computers need to be running similar software and you need to maintain the security of the Unipass at all times. We recommend that you call the Unipass Helpdesk on 0871 22 12345 if you need your Unipass on more than one PC.
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The Existing Business service can take up to 12 hours to align to your registered account. In the unlikely event this hasn’t happened please feel free to contact our web support team on 0345 769 7888 or email websupport@scottishwidows.co.uk
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You should revoke your Unipass in the following circumstances:
- if your computer has been lost or stolen
- if you no longer require your Unipass
- if you believe security of your Unipass has been compromised
- if you change a role at work or leave a current employer.
Single Sign On Matching FAQs
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Single Sign On matches your Scottish Widows and Clerical Medical account to provide you access to our full range of online services.
During the Single Sign On account matching process there are five common outcomes which we have outlined below.
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All services and access levels remain exactly the same.
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You now have full access across our combined range of online services, including:
- new business illustration and applications
- online tools
- access to client and policy information including valuations, fund and investment changes and bulk data downloads.
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All services and access levels remain exactly the same.
To apply for Clerical Medical agency terms please visit Adviserwise and select Scottish Widows, which now combines both terms of business.
This application will not affect your Scottish Widows current agency terms.
Once you have been provided with your agency details, please contact our Web Support Team.
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All services and access levels remain exactly the same.
To apply for Scottish Widows agency terms please visit Origo’s Agency Registration Service
This application will not affect your Clerical Medical current agency terms.
Once you have been provided with your agency numbers simply visit 'Your Account' and follow the on screen instructions.