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These are challenging times, and in line with Government guidance on COVID-19, some of our offices are currently closed and we may be unable to answer your telephone queries. We ask that you use our online services wherever possible to help us keep our telephone service free for our most vulnerable customers.
Retirement
Investments
Collective Investment Account & ISAs
Protection
Legacy Protection Plans (taken out before 2015)
Scottish Widows Bank
General enquiries
Non-product related enquiries
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Existing business and Illustrations Telephone 0800 096 4364 Email RetirementAccountCustomerService@scottishwidows.co.uk Opening hours 8am to 6pm Monday to Friday.
Excludes UK bank holidays.
Post Retirement Account
Scottish Widows
PO Box 28090
15 Dalkeith Road
Edinburgh
EH16 5UGOnline Retirement Account Online Services New business and sales enquiries Telephone 0800 096 4364 Email RetirementAccountCustomerService@scottishwidows.co.uk Opening hours 8am to 6pm Monday to Friday.
Excludes UK bank holidays.
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Annuities team - for new business AND SERVICING queries Telephone New business - 0345 845 0099
Servicing - 0345 757 3494
Email Annuities@scottishwidows.co.uk Opening hours 8am to 6pm Monday to Friday.
Excludes UK bank holidays.
Portals For portal support please contact your portal provider. -
New business
Individual applications and top-up illustration requests
Post Scottish Widows
New Business Processing
PO Box 13955
15 Dalkeith Road
Edinburgh
EH16 5ZDTelephone 0345 769 7567 Email IPC.Aftersales@scottishwidows.co.uk Online Individual Retirement Online Services Transfer-in applications
Post Scottish Widows
Central Processing Transfer Unit (CPTU)
15 Dalkeith Road
Edinburgh
EH16 5BUTelephone Email tvas.mailbox@scottishwidows.co.uk Commission Support Department Telephone 0345 758 1638 Email Commission.mailbox@scottishwidows.co.uk Existing business and increments
Scottish Widows Telephone 0800 029 4315 Email IFAindividualpensions@scottishwidows.co.uk Post Scottish Widows
PO Box 902
15 Dalkeith Road
Edinburgh
EH16 5BUClerical Medical Telephone 0345 606 2266 Email cmig.policyholder@clericalmedical.co.uk Post Clerical Medical
PO Box 28121
15 Dalkeith Road
Edinburgh
EH16 9AS -
Existing customers
If you have a question about an existing scheme, please email or call our dedicated Pension Support team.
Product Telephone Email Mail address Group Personal Pension 0345 850 1060 (Mon–Fri 8–6) WorkplacePensionsAdviser@scottishwidows.co.uk Workplace Pensions, Scottish Widows, 15 Dalkeith Road, Edinburgh EH16 5BU Group Self Invested Personal Pension 0800 032 1260
(Mon–Fri 8–5.30)workplacesavings@scottishwidows.co.uk PO Box 1297, The Grange, Bishops Cleeve, Cheltenham, GL50 9BJ Master Trust 0800 032 1260
(Mon–Fri 8–5.30)workplacesavings@scottishwidows.co.uk PO Box 1297, The Grange, Bishops Cleeve, Cheltenham, GL50 9BJ Occupational Money Purchase plan 0800 917 9907
(Mon–Fri 8–5.30)Trustee Buyout Plan 0800 917 9907
(Mon–Fri 8–5.30)Please contact your Relationship Manager Group Stakeholder Pension 0345 850 1060
(Mon–Fri 8–6)WorkplacePensionsAdviser@scottishwidows.co.uk Workplace Pensions, Scottish Widows, 15 Dalkeith Road, Edinburgh EH16 5BU Stocks and Shares ISA General Investment Accounts 0800 032 1260 (Mon–Fri 8–5.30) workplacesavings@scottishwidows.co.uk PO Box 1297, The Grange, Bishops Cleeve, Cheltenham, GL50 9BJ Institutional Investment Bond 0345 755 6557 (Mon–Fri 8–6) WorkplacePensionsCustomerService@scottishwidows.co.uk Workplace Pensions, Scottish Widows, 15 Dalkeith Road, Edinburgh EH16 5BU Investment Only (Corporate Investment Plan) 0800 030 4428
(Mon–Fri 8–5.30)Please contact your Relationship Manager New customers
If you would like to discuss setting up a new workplace pension with us, please email our dedicated Intermediary Workplace Pensions Support team at IntermediaryWorkplacePensionsSupport@scottishwidows.co.uk or call us on 0345 769 7577
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To discuss our proposition in more detail please contact any of the team below;
Lara Desay
Co-head of Origination and Structuring Telephone: 020 7204 5413call 020 7204 5413
Email: lara.desay@scottishwidows.co.ukMatt Wilmington
Co-head of Origination and Structuring
Telephone: 07852 897603call 07852 897603
Email: matt.wilmington@scottishwidows.co.ukDeepash Amin
Senior Manager, Origination and Structuring Telephone: 020 7574 8285call 020 7574 8285
Email: deepash.amin@scottishwidows.co.ukKatie Sokolowski
Senior Manager, Origination and Structuring Telephone: 020 7204 5980
Email: katie.sokolowski@scottishwidows.co.ukDaniel Tesmer
Manager, Origination and Structuring Telephone: 020 7440 4582
Email: daniel.tesmer@scottishwidows.co.ukTom Campbell
Assistant Manager, Origination and Structuring Telephone: 020 7024 2397
Email: thomas.campbell@scottishwidows.co.uk
Investments
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Scottish Widows Existing business and increments Telephone 0345 716 6777 Post Scottish Widows
PO Box 902
15 Dalkeith Road
Edinburgh
EH16 5BUClerical Medical Existing business and increments Telephone Post Clerical Medical
PO Box 28121
15 Dalkeith Road
Edinburgh
EH16 9ASCommission Support Department Telephone 0345 758 1638 Email Commission.mailbox@scottishwidows.co.uk Investment Bond for policies starting with BNSC/BNWC/BNRC/BRWC Telephone 0345 716 6756 (for policy information only).
Please note that for new business quotes/illustrations please contact below email or apply online.
For increments for a BNRC policy please apply online.
Email bond.quotes@scottishwidows.co.uk Post Scottish Widows
PO Box 28117
15 Dalkeith Road
Edinburgh
EH16 9AN -
Existing business and increments - All other Scottish Widows ISAs, OEICs and Unit trusts
Scottish Widows Unit Trust Managers - SWUTM Post Scottish Widows
PO Box 902
15 Dalkeith Road
Edinburgh
EH16 5BUTelephone 0345 300 2244 HBOS Investment Fund Managers Ltd - HIFML Post Scottish Widows Share Classes
HBOS Investment Fund
Managers Ltd
PO Box 28118
15 Dalkeith Road
Edinburgh
EH16 9APTelephone 0345 366 1513
Protection
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New and Existing Business Telephone 0345 030 6240 - For our Case Management Team
Email protect@scottishwidows.co.uk Opening hours 9.00am to 5.30pm Monday to Friday. Excludes UK Bank Holidays. Sales enquiries Telephone 0345 030 6577 Email protectsales@scottishwidows.co.uk Find your answer on our site See information on how to start working with us – agency set up, registering for online services and how to quote and apply.
Claims Telephone 0800 056 5590 - For Life Cover claims
0800 056 5589 - For Critical and Terminal Illness Cover claims and for Premium Protection claims
Email mailbox.estates@scottishwidows.co.uk - For Life Cover claims
healthclaims@scottishwidows.co.uk - For Critical and Terminal Illness Cover claims and for Premium Protection claims
Opening hours 9.00am to 5.30pm Monday to Friday. Excludes UK Bank Holidays. Underwriting Telephone 0345 030 6240 Email protect@scottishwidows.co.uk Find your answers on our site Visit our underwriting evidence requirements, medical and financial limits and FAQs.
Visit our underwriting outcome tool.
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Protection For Life Post Scottish Widows
15 Dalkeith Road
Edinburgh
EH16 5BUTelephone Queries - +44 (0) 800 032 0947
Opening hours 8.00am to 6.00pm Monday to Friday and 9.00am to 12.30pm on Saturday. -
Legacy Protection Plans (taken out before 2015) Post Scottish Widows
15 Dalkeith Road
Edinburgh
EH16 5BUTelephone Queries - +44 (0) 345 909 0909
Opening hours 8.00am to 6.00pm Monday to Friday and 9.00am to 12.30pm on Saturday.
Scottish Widows Bank
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Mortgages and Savings Telephone - For new mortgage enquiries, further borrowing and product transfers: 0345 845 0110
- For commission enquiries and password resets: 0345 845 6789. Lines are open 9am - 5pm Monday to Friday (Wednesday from 9.30am).
- For Savings enquiries: 0345 845 0829
- For customer services: 0345 845 0829
Intermediary Support Contact our Intermediary Support Team Post Scottish Widows Bank
PO Box 883
Leeds
LS1 9TY
General
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To discuss further media enquiries in more detail please contact either of the team below:
Kevin Brown
Senior Media Relations Manager Telephone: 07500 910904
Email: kevin.brown@lloydsbanking.com -
For all web support queries Telephone 03457 697888 Email websupport@scottishwidows.co.uk Online Help and support
Frequently asked questions on registration, log in, eServices and UnipassFor product related queries including new quotes/illustrations please contact the relevant product area. For all other Adviser site enquiries, listed below, contact web support.
Registration queries
- Help in the registration process
- Adviserwise and Unipass
- Terms of business
- Look at our registration FAQs
Log in queries- User name and password questions
- Unipass/DC issues
- Locked out
- Look at our log in FAQs
Technical problems- Tool/calculator not working
- Unable to subscribe to newsletters
- Unable to do an illustration/application/share dealing etc.
- Error page appears
General website queries- I cannot find a page on the site
- How do I retrieve my illustration/application?
- I cannot find a piece of literature on the site
Literature order queries- Help ordering literature
Online Services and 3rd party queries- Back office set up
- Portal queries
- Contract enquiry
- Look at our Online Services FAQs
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Telephone For general enquiries or to have your call transferred to specific department, please call us on 0131 655 6000 Post Scottish Widows
PO Box 17036
67 Morrison Street
Edinburgh
EH3 8BWLocation