Contact us

Get in touch with people who can help

Getting in touch is easy

Just select the area you want to contact us about from the list below


Retirement Account

Enhanced Annuity

Individual Retirement

Workplace Savings

Bulk Annuities


Onshore bonds

Collective Investment Account & ISAs


Scottish Widows Protect

Protection For Life

Legacy Protection Plans (taken out before 2015)

Scottish Widows Bank

Mortgages and savings products and services

General enquiries

Non-product related enquiries

Having problems with online services?

You can contact our web support team, but many issues can be solved by our online help centre.

Get help with online services


Have a media enquiry?

Find out how to get in touch with our media team.

Contact our media team


Need to make a complaint?

If there’s a problem, we’ll try and fix it as quickly as possible.

Find out more




Scottish Widows Bank

  • New & existing business
    • For new mortgage enquiries, further borrowing and product transfers: 0345 845 0110
    • For commission enquiries and password resets: 0131 655 8599 choose option 1.
    • For an update on an existing application, please call your case handler (you'll be given the direct number for your case handler once the fully packaged application is assigned).
    • For Savings enquiries: 0345 845 0829
    • For customer services: 0345 845 0829
    Email / online
    Intermediary Support Contact our Intermediary Support Team
    Post Scottish Widows Bank
    PO Box 12757
    67 Morrison Street
    EH3 8YJ
  • To discuss further media enquiries in more detail please contact either of the team below:

    Kevin Brown
    Senior Media Relations Manager

    Telephone: 07500 910904

  • For all web support queries  
    Telephone 07500 910904
    Online Help and support 
    Frequently asked questions on registration, log in, eServices and Unipass

    For product related queries including new quotes/illustrations please contact the relevant product area. For all other Adviser site enquiries, listed below, contact web support.

    Registration queries
    • Help in the registration process
    • Adviserwise and Unipass
    • Terms of business
    • Look at our registration FAQs

    Log in queries
    • User name and password questions
    • Unipass/DC issues
    • Locked out
    • Look at our log in FAQs

    Technical problems
    • Tool/calculator not working
    • Unable to subscribe to newsletters
    • Unable to do an illustration/application/share dealing etc.
    • Error page appears

    General website queries
    • I cannot find a page on the site
    • How do I retrieve my illustration/application?
    • I cannot find a piece of literature on the site

    Literature order queries
    • Help ordering literature

    Online Services and 3rd party queries
  • Telephone For general enquiries or to have your call transferred to specific department, please call us on 0131 655 6000.
    Post Scottish Widows
    PO Box 17036
    69 Morrison Street
    EH3 8BW

    Scottish Widows currently occupies three buildings within the Edinburgh area. All our offices are open-plan, modern, spacious and operate a no-smoking policy.

    Our customer services division is based in Dalkeith Road and is a 15-minute walk from the city centre.

    Our head office is located at Port Hamilton in Morrison Street. This is the newest and largest development and is a short walk from both Princes Street and Haymarket train station.