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Pensions and Retirement

Platform

Investments

  • Scottish Widows Existing business and increments
    Telephone 0345 716 6777
    Post Scottish Widows
    PO Box 24171
    69 Morrison Street
    Edinburgh
    EH3 1HL
    Clerical Medical Existing business and increments
    Telephone

    0345 788 3333

    Post Clerical Medical
    PO Box 24165
    69 Morrison Street
    Edinburgh
    EH3 1HD
    Commission Support Department
    Telephone 0345 758 1638
    Email Commission.mailbox@scottishwidows.co.uk
    Investment Bond for policies starting with BNSC/BNWC/BNRC/BRWC
    Telephone 0345 788 3333  (for policy information only).
    Post Scottish Widows
    PO Box 24175
    69 Morrison Street
    Edinburgh
    EH3 1HR
  • Existing business and increments - All other Scottish Widows ISAs, OEICs and Unit trusts

    Scottish Widows Unit Trust Managers - SWUTM
    Post Scottish Widows
    PO Box 24177
    69 Morrison Street
    Edinburgh
    EH3 1HT
    Telephone 0345 300 2244
    HBOS Investment Fund Managers Ltd - HIFML
    Post Scottish Widows Share Classes
    HBOS Investment Fund
    Managers Ltd
    PO BOX 24167
    69 Morrison Street
    Edinburgh
    EH3 1HF
    Telephone 0345 366 1513

Protection

Scottish Widows Bank

General

  • Our team provides a 24 hour service to accredited journalists, who can call or email us:

    MEDIA ENQUIRIES
    Telephone +44 (0) 207 356 2374
    Email pressoffice@scottishwidows.co.uk
  • For all web support queries (Except Scottish Widows Platform)  
    Telephone 03457 697888
    Email websupport@scottishwidows.co.uk
    Online Help and support 
    Frequently asked questions on registration, log in, eServices and Unipass

    For product related queries including new quotes/illustrations please contact the relevant product area. For all other Adviser site enquiries, listed below, contact web support.

    Registration queries
    • Help in the registration process
    • Adviserwise and Unipass
    • Terms of business
    • Look at our registration FAQs

    Log in queries
    • User name and password questions
    • Unipass/DC issues
    • Locked out
    • Look at our log in FAQs

    Technical problems
    • Tool/calculator not working
    • Unable to subscribe to newsletters
    • Unable to do an illustration/application/share dealing etc.
    • Error page appears

    General website queries
    • I cannot find a page on the site
    • How do I retrieve my illustration/application?
    • I cannot find a piece of literature on the site

    Literature order queries
    • Help ordering literature

    Online Services and 3rd party queries
  • Telephone For general enquiries or to have your call transferred to specific department, please call us on 0131 655 6000
    Post

    Scottish Widows Limited

    PO Box 24171

    69 Morrison Street

    Edinburgh

    EH3 1HL