how we support intermediaries

At Scottish Widows Bank we care about the intermediaries we do business with, and recognise the important role you play in supporting your customers.

That's why we have a dedicated Intermediary Support Team who can offer support with decisions in principle, product transfers, further advances and transfer of equity applications.

If you need to get in touch call the Intermediary Support Team on 0345 845 0110. Lines are open 8am to 6pm Monday to Friday. 

Select Option 1, and then:

Option 1 - for a decision in principle

Option 2 -  if you've submitted a new mortgage or further advance application

Option 3 - for product transfers or contract changes

Option 4 - for redemption enquiries

Option 5 - for savings

To provide information on an application you've already submitted, complete the Contact Form (PDF 43KB) and upload via Click.


We also have a nationwide force of Business Development Managers who can help you with:

  • new business enquiries
  • product information
  • lending criteria
  • individual cases before you apply.

If you need to get in touch

Call the Intermediary Support Team on 0345 845 0110. Lines are open 8am to 6pm Monday to Friday.

For commission enquiries, password reset and registrations call 0345 845 6789. Lines are open 9am - 5pm Monday to Friday (Wednesday from 10am).

Contact a BDM with any new business, product or lending criteria enquiries.

We have a dedicated Premier Mortgage Service team on hand to help you with your large loan clients. Our Relationship Managers offer tailored, expert support on mortgages of £500,000 and above.

Contact the Premier team.

What support do you need?

How we can help

Find out how to apply

Look at our step by step process.

How to apply

Mortgage tools

Our useful tools and calculators can save you time and help you with your client conversations.

Useful tools