CLIENT REVIEW REPORT

Retirement Account

GOING FURTHER TO SUPPORT YOUR CLIENT CONVERSATIONS


We know there’s an increased focus in the market on delivering value for money, and with more clients in or near retirement there is increased demand for on-going reviews.

We want to help you save time, by giving you the info you need, so you can focus on your client conversations.

That’s why you can now request a Client Review Report.

WHAT IS THE CLIENT REVIEW REPORT

 

This report, covering a fixed period of the last 12 months, gives you the key information you need for your client review conversations, including:

  • Current value of your client’s Retirement Account plan
  • Payments into the Account
  • Charges paid (Product, Adviser and Fund charges)
  • Lifetime Allowance used
  • Tax free cash and income taken
  • Investment performance
  • Income limits for Capped Drawdown if applicable

In addition:

  • You’ll receive a client illustration by post that will show what your client’s plan could be worth at retirement.
  • We’ll include the Tax free cash and income taken since the plan started.

HOW TO REQUEST A REPORT

Complete our request form

  • You can find the request form here.
  • You will need Adobe Acrobat Reader to open the request form, and we also recommend using Internet Explorer to complete the form.
  • Complete the fields and clicking ‘submit’ will create an email with the completed PDF request form as an attachment. It is important that you do not delete this attachment or the email copy.

Send it to our mailbox

  • Please send this email to our RAClientReview@Scottishwidows.co.uk. This address will already be populated in the email.
  • As this contains client information, please ensure it is sent by secure email transmission.

We'll send you the report

  • Once we’ve produced the report, we’ll send this to you by secure email.
  • As a client illustration will also be issued by post, it is recommended that you request the report a number of days prior to your client meeting.

You can find out more about how we collect, store, use and share personal information on our website

USING A DIFFERENT INTERNET BROWSER


If you are using a browser other than Internet Explorer, there are a few extra steps you need to take when submitting a request:

1. Download and save the PDF locally

2. Close the browser

3. Open the form using Adobe Acrobat Reader

4. Complete the necessary fields

5. Submit.


  • Q: I need to request: a) just a valuation for a plan, or b) information on a large number of plans. Can I use the Client Review Report for this?

    A: The Client Review report is to support you with the information you need for individual client review meetings, and is not for one off policy valuation or bulk info requests.

    You can however go online to get the following client reporting information:

    • Policy enquiries & values
    • Contribution histories
    • Transaction histories
    • Investment analysis (asset analyser/portfolio report)
    • Ad-hoc annual benefit statement
    • Set up back office integration for bulk data requests

    Find out more about how we can help online here
     

    Q: What do you mean on the request form when you say the email address provided must match what’s held on the FCA register for my firm?

    A: As part of our verification process, any email address provided must match what’s held on the FCA register for your firm. E.g.

    Correct                                                                    Incorrect
    Email: JSmith@Adviserfirm.co.uk                        Email: JSmith@gmail.com  
    FCA Register: Xxxxxx@Adviserfirm.co.uk           FCA Register: Xxxxxx@Adviserfirm.co.uk 
     

    Q: What do you mean by secure email?

    A: Due to the information being sent, both in the initial request form and in the client review report, secure email should always be used. We’ll use an encrypted email system called Symantec Email Encryption - PGP when we send you our email.

    Want to know more about secure email? Read our guide
     

    Q: When I click submit after completing the PDF form, it’s not creating the email?

    This is likely due to the internet browser. We recommend using Internet Explorer to complete this form. If you are using another browser, there are a few extra steps:

    1. Download and save the PDF locally

    2. Close the browser

    3. Open the form using Adobe Acrobat Reader

    4. Complete the necessary fields

    5. Submit.
     

    Q: I’ve requested a Client Review Report when should I get this?

    As a client illustration will be issued by post, to ensure that you get the information you require to support your client conversations, it is recommended that you request the report a number of days prior to your client meeting.
     

    Q: I have a question on the Client Review Report, should I send this to the same mailbox that I sent the request to?

    The mailbox is solely for requesting Client Review Reports. If you have any queries relating to the report please contact:

    I) Your Regional Business Development Team or

    II) Retirement Account Servicing on 0800 096 4364 or RetirementAccountCustomerService@scottishwidows.co.uk

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