Client review report
Retirement Account
Going further to support your client conversations
We know there’s an increased focus in the market on delivering value for money, and with more clients in or near retirement there is increased demand for on-going reviews.
We want to help you save time, by giving you the info you need, so you can focus on your client conversations.
That’s why we've created the Client Review Report.
What is the client review report
This report, covering a fixed period of the last 12 months, gives you all the key information you need on your client's Retirement Account plan. Including:
- Current value of your client’s Retirement Account plan
- Payments into the Account
- Charges paid (Product, Adviser and Fund charges)
- Tax free cash and income taken
- Investment performance
- Income limits for Capped Drawdown if applicable
In addition:
- You’ll receive a client illustration by post that will show what your client’s plan could be worth at retirement.
- We’ll include the Tax free cash and income taken since the plan started.
Here's a view of a sample Client Review Report for a client in Retirement Planning (PDF, 6MB) or Retirement Income (PDF, 1MB).
How to get a client review report
How to submit a request
You'll need Adobe Acrobat Reader to submit the request form.
Then you just need to follow these steps:
- Click into the request form
- Download / save the PDF (you'll need to right click to do this)
- Close your Internet browser window
- Use Adobe Acrobat Reader to open the saved form
- Complete the necessary form fields
- Click the 'submit' button.
This will create an email, with the completed PDF form as an attachment, which you can then send to us by secure email. It's important that you do not delete the attachment or email copy before sending.
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Q: I need to request: a) just a valuation for a plan, or b) information on a large number of plans. Can I use the Client Review Report for this?A: The Client Review Report is to support you when you need in depth information on an Retirement Account plan for your individual client review meetings. The report is not for doing one off policy valuations or bulk info requests.
You can however go online to get the following client reporting information:
- Policy enquiries & values
- Contribution histories
- Transaction histories
- Investment analysis (asset analyser/portfolio report)
- Ad-hoc annual benefit statement
- Set up back office integration for bulk data requests
Find out more: How to view Client Information and Use our Online Reports Guide (PDF, 3MB).
Q: What do you mean on the request form when you say the email address provided must match what’s held on the FCA register?
A: As part of our verification process, any email address provided must match what’s held on the FCA register for your firm. E.g.
Correct Incorrect
Email: JSmith@Adviserfirm.co.uk Email: JSmith@gmail.com
FCA Register: Xxxxxx@Adviserfirm.co.uk FCA Register: Xxxxxx@Adviserfirm.co.uk
Q: What do you mean by secure email?
A: Due to the information being sent, both in the initial request form and in the client review report, secure email should always be used. We’ll use a secure email system when we send you any correspondence.
Q: When I click submit after completing the PDF form, it’s not creating the email?
This is likely due to trying to complete the form through your Internet browser window. Instead you can submit using Adobe Acrobat Reader, by following these steps:
- Click into the request form
- Download / save the PDF (you’ll need to right click to do this)
- Close your Internet browser window
- Use Adobe Acrobat Reader to open the saved form
- Complete the necessary form fields
- Click the 'submit' button.
Q: I’ve requested a Client Review Report when should I get this?
As a client illustration will be issued by post, to ensure that you get the information you require to support your client conversations, it is recommended that you request the report a number of days prior to your client meeting.
Q: I have a question on the Client Review Report, should I send this to the same mailbox that I sent the request to?
The mailbox is solely for requesting Client Review Reports. If you have any queries relating to the report please contact:
I) Your Business Development Team or
II) Retirement Account Servicing on 0800 096 4364 or RetirementAccountCustomerService@scottishwidows.co.uk