Who is RedArc
RedArc is an independent organisation, established in 1998, who has helped over 28,000 individuals and their families through serious illness, chronic health conditions, bereavement and disabilities.
RedArc has a team of Personal Nurse Advisers who are all highly experienced and qualified nurses with a wide range of specialised and general medical knowledge. Find more about the Personal Nurse Adviser team
At claim stage – if your client has been diagnosed with a critical illness, or they died, our claims team will explain how the client or their family can contact RedArc. All they have to do is make one call, and RedArc will do the rest.
During a traumatic event – if your client or someone in their family needs help, advice or support because of a traumatic event, they just need to call our customer support team, and explain that they want a referral. Our team will take some details and then put them in touch with RedArc.
The services can be used from the day the plan starts and are available to the person covered and their immediate family.
Find out more about Scottish Widows Care (PDF)
Scottish Widows provides RedArc services at no extra cost; they are not a core benefit of the plan. This service can be amended, replaced or withdrawn at any time.
How a Personal Nurse Adviser can help
The RedArc Personal Nurse Advisers give people the practical advice and emotional support that helps transform their whole experience of illness, disability, trauma or bereavement. By listening, empathising and taking time to get to know people properly, they’re able to offer a comprehensive and compassionate service with a simple goal - to make lives easier and better.
The Personal Nurse Adviser is at the centre of the service supporting each person according to their own specific needs and situations. The Personal Nurse Adviser best suited to your client’s needs is assigned after the first phone call and the same Personal Nurse Adviser remains with them for as long and as often as needed.
The Personal Nurse Adviser can also help your clients decide if a second medical opinion would be of benefit. They can then arrange a face to face consultation with a UK Consultant Specialist and offer support and guidance both before and after the consultation.
With business protection, they can also work with companies to offer support to co-workers in the event of a bereavement, advise a business on how to support an employee who may choose to work through treatment for ill health, or help a person return to work following their recovery from illness.