Pensions Dashboards update



The Department for Work and Pensions (DWP) announced on 2 March 2023 that the Pensions Dashboards Programme (PDP) are unable to meet the connection deadlines set out in Pensions Dashboards Regulations 2022, and the timeline will need to be revised. 

Once the new Chair of the programme has developed a revised delivery plan and connection timeline, there is expected to be an update to Parliament before the summer recess (July 2023). 

The DWP have said the framework of the existing regulations is fit for purpose. 



Scottish Widows continue to be a keen supporter of pensions dashboards and have been since 2016. We believe dashboards will create a significant shift in the pensions industry to help savers to engage more readily with their pensions and feel more confident about planning for a retirement they want.  While we would prefer to see the dashboards sooner, there are things that can be done in the meantime. 

We’ve completed an extensive review of ongoing PDP work and have already made significant progress towards connectivity so we’ll be ready to connect to the dashboards when they go live. We’re focusing on supporting the PDP with the detail around Pensions Dashboards Regulations 2022, Financial Conduct Authority (FCA) Rules and Data Standards. 

Providers need to be confident in the end-to-end ecosystem, and that it is right from the start for savers.  Once the new connectivity dates are provided, we’ll review our plan accordingly to ensure we are ready for connectivity to dashboards. 


Increasingly pension savers in the UK have more than one pension, so it can be easy to lose track of their pensions as well as get a clear picture of what they’re saving for retirement.

The PDP was set up by Money and Pensions Service (MaPS) to manage a programme to enable individuals to access their pensions information, securely, online and in one place. Working with the DWP and FCA the objective is to support better planning for retirement and growing financial wellbeing.

Dashboards are intended to provide clear and simple information about an individual’s multiple pension savings, including their State Pension, in one place. It will also help some savers reconnect with lost pension pots.

Pensions Policy Institute (PPI) research shows the total value of lost pension pots has grown from £19.4billion in 2018 to £26.6billion in 2022.


It’s a complex project and we’re fully engaged with the PDP, the Association of British Insurers (ABI), the FCA and The Pensions Regulator (TPR). We’ve already made some significant in-roads towards connectivity and are confident we’re able to receive and pass savers data to the dashboards securely and as required by the Pensions Dashboards Regulations 2022, the FCA rules and Data Standards.   


A dashboard ecosystem is being developed and tested across the industry which will enable data to be found across schemes and providers and shared with an individual saver. Savers can choose which dashboard they use and could use more than one, or change at a future date. They’ll be able to see the information themselves or will be able to delegate to a 3rd party e.g. Pension Wise guidance staff or a regulated financial adviser. 

What will your savers experience
  1. A user logs onto a dashboard of their choice and will need to submit forename, surname, address, postcode and date of birth, as well as optional National Insurance number. 
  2. To keep their data safe their request is passed to an identity service to confirm they are who they claim to be.  
  3. They’ll then be asked to consent that their information can be used and to authorise providers to perform a search on the data they hold.  
  4. A pension finder service will then send the request to all pension providers and schemes.  
  5. When a match is made a unique identifier will be returned to the user and reports back all their pensions found (including the State Pension). 
  6. It’ll show names of their pension schemes and estimated values at their selected retirement age.  

How pensions will be matched to savers:

  • If their data matches to what a provider holds, administrators will return an identifier that shows a full match and will provide the pensions information once the saver makes a ‘view request’.
  • If some of their data matches then a 'partial match' will be returned along with the administrators contact details where the saver will need to contact them to go through a verification process to identify whether the pension is theirs to be able to add that pension to their dashboard in future. These contact details will be on their dashboard for 30 days after which time it will be withdrawn.
  • In some circumstances we'll not be able to match the data a saver submits so nothing will be returned.

It’s important to know the pension finder isn’t a database. It doesn’t hold any personal or pensions data but acts more like a switchboard.  Once a saver consents to finding their pensions, the technology fetches and delivers relevant information directly to their own personal dashboard.

We’re working with our customer service colleagues to make sure they’re ready to help savers who contact us after receiving a ‘partial match’ and those who re-engage with us after finding a policy through a dashboard.


Find Data

‘Find Data’ consists of the personal data provided by the saver to the dashboard and sent by the dashboard's pension finder service to providers, to enable them to search their records for a match.

Some ‘Find Data’ elements will be verified by the dashboard identity service (including first name,last name, date of birth and current address) and some will be self-asserted by the saver (including National Insurance number, previous last name, previous address, email address, mobile number).

Where a provider makes a full match, they will register a unique identifier and savers will have access to the ‘View Data’. Where there is only a ‘partial match’ the provider will send a message with a unique identifier and scheme contact details so the saver can contact the provider to verify if that pension is theirs, and if it is, the provider will update their records.

View Data

‘View Data’ is returned to the dashboard by pension schemes or providers where they have made a match, and is the collective term to describe the administrative data, additional signpost data, value data and contextual data, savers will be shown on their dashboard.

  • Administrative data - scheme name, dates of membership, name and contact details of administrator, employer name.
  • Additional signpost data - hyperlinks to websites (e.g. the scheme’s website) where an individual can find useful information about the scheme (e.g. costs and charges etc.)
  • Value data - current fund value, how much pension has been built up to Selected Retirement Age (SRA) if premiums cease, and how much pension will be built up to SRA if premiums continue. We’ll also use the new Actuarial Standard Technical Memorandum 1 (ASTM1) value basis for those calculations, where required, from 1 October 2023. This includes Contextual Information on the Value Data e.g. illustration date, or type of benefit.

Once a saver consents to finding their pensions, the technology fetches and delivers relevant information directly to their own personal dashboard.

For detailed information on Data Standards visit Data standards | Pensions Dashboards Programme

If a scheme is a Group Personal Pension, Group SIPP or Group Stakeholder with Scottish Widows, as provider we’ll provide the connectivity and data to dashboards ecosystem for these schemes.


Scheme trustees are responsible for compliance with Pensions Dashboards Regulations 2022 and connectivity to dashboards ecosystem. We’re here to support and help guide them through that process and using SW Connectivity. There’s also a checklist available for trustees on the TPR website:

Preparing to connect: checklist | The Pensions Regulator.

What you can do at the moment

Even with the delay in connectivity you can still get your paperwork in order, by continually reviewing that your clients' data is as accurate and up-to-date as possible, and encouraging your clients to do the same on all their pensions whether active or deferred. 

Paying particular attention to names (for example, does the policy holder use their full forename or a shortened version), postcode, date of birth, National Insurance number. 

The more accurate and up-to-date your clients' details are, the more easily we’ll be able to identify them, and send their pension information to their dashboard. 

If you’d like to find out more visit the Pensions Dashboards Programme or talk to your Scottish Widows representative.

Get more expertise

TechTalk Index

TechTalk Index

Look through past articles for expertise.

Visit index (PDF, 304KB) (opens in a new tab)

Investment Perspectives

Investment Perspectives

Investment news and Insight.

Explore now



Our Expert Series includes topical webinars and vodcasts to help you navigate the changing market, both now and in the future. 

Explore now opens in the same tab