Claims

Support

SUPPORTING YOUR CLIENTS

Our claims philosophy is simple – treat every person covered fairly, and pay all valid claims as quickly as possible and with minimum inconvenience.
Your clients take out protection for peace of mind, and our Claims Team is here for them.

Our Claims Team

Scottish Widows Protect has a dedicated Claims Team with expertise and specialist knowledge in all types of protection claims. This team is part of the wider Scottish Widows claims team, which is one of the largest claims teams in the industry with over 80 members of staff. Each person who claims will be given a claim assessor who will stay with them throughout the claims process.

Grey Claims Panel

We have a holistic approach to paying claims and we do not take declining any claim lightly. If the Claims Team has any concerns about a decision on a claim they can refer the case the the 'Grey Claims Panel', a group of senior managers at Scottish Widows who will consider the facts and give a decision.

Tackling Client Misconceptions

There are many myths and misconceptions around not only claims, but financial protection in general. This conversation aid can help you tackle any misunderstandings your clients may  have, to help them make better informed decisions around protection.

Download now (PDF 72KB)Opens in a new tab
Graphic of MacMillan Cancer Support logo

Macmillan Support

Macmillan know how a cancer diagnosis can affect everything. Whether it's concerns about who you can talk to, help with money worries or advice about work. They provide free, impartial and confidential support. Your clients can call them with any questions about cancer if they need someone to talk to.

 

Call 0808 808 0000 (free to call, lines open 7 days a week 8am to 8pm) or visit online: macmillan.org.uk

Tackling client misconceptions

There are many myths and misconceptions around not only claims, but financial protection in general. This conversation aid can help you tackle any misunderstandings your clients may have, to help them make better informed decisions around protection.

Read now (PDF 72KB)Opens in a new tab

How we can help

Better protection conversations

Scenarios, hints and tips to help introduce protection to your clients.

Client conversations

Scottish Widows Care

Financial payout isn't always enough, that's why we provide emotional and practical support to all protection clients.

Practical Support

Protection tools

Our useful tools and calculators can save you time and help you with your client conversations.

Useful tools